Policy
Returns & refunds
Free returns within 30 days, no questions asked.
STEP 1
Request return
Email returns@luxe.co with your order number within 30 days of delivery.
STEP 2
Pack the item
Use the original packaging with tags attached. We'll send a prepaid label.
STEP 3
Ship it back
Drop it at any carrier location. Track your return from your account.
STEP 4
Get refunded
Refunds are issued within 3–5 business days of receipt to your original payment method.
Refund timeline
Day 0
We receive your return
Day 1–2
Quality check & approval
Day 3–5
Refund issued to original payment method
Day 5–10
Funds appear in your account